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Setting Up Prime Video. Content Compliance. Live Event Troubleshooting. Prime Video Audio Tracks. Often an online chat with an Amazon customer service rep is an easier way to get in contact with Amazon and to resolve an issue.
Here's how to do it. While logged in and on the main page, scroll to the bottom of the page and, under the column labeled "Let Us Help You," click on "Help" last option. The next page should look like the image above and have a large "Start chatting now" button.
If you prefer to contact Amazon by email, there are two addresses to which you can send mail. But I've found that the response time is often 48 hours or even a bit more.
That said, an email creates a record of your correspondence and thus might be the best method for some issues. If your preferred method of communication is social media, you can comment, Tweet, or hashtag one of their several accounts.
This is not the most efficient way to reach them, but it can allow you to air a problem, potentially drawing a more thorough addressing of the issue from the company. Amazon's customer service Twitter account is amazonhelp. Their Facebook page is www. On Instagram, they're — you guessed it — amazon. But really, if you want answers fast, just pick up the phone and give Amazon a call. There are reps ready to help you out. I even made up a question and called them myself just now to make sure I could get through with ease.
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